Technology and socio-environmental responsibility are the main challenges of supply chains

Abstract

Supply chains played a key role during the critical period of the pandemic and ensured the delivery of inputs for the manufacture of vaccines and tests in reduced time. However, there was an increase in complaints about delays or non-delivery of goods purchased by internet. Delays in the delivery of products and services, at physical points or in digital channels can compromise the company’s image. To reduce delays and make processes viable, several logistics companies have adopted technology (artifi cial intelligence, data science, among others) to solve recurring problems, mainly involving suppliers and delays in the delivery of raw materials. By 2025, new supply chain management applications will be developed based on state-of-the-art technology, aiming to reduce interruptions that cause delays in operational fl ows. It is not enough to declare adherence to ESG principles, it is important to implement actions that are perceived by consumers, in addition, it is essential that suppliers and other business partners are aligned with the same ethical principles. To manufacture products that do not result in the disposal of industrial waste in nature, as well as extracting as little new raw materials as possible, is to be in fact committed to the good socio-environmental practices provided for in the ESG principles. Reverse logistics makes it possible to reuse waste as raw material in production processes, sustainably reducing the disposal of solid materials in landfi lls, carbon emissions and the extraction of new natural resources. The present research of this paper used as methodology a bibliographic review with a qualitative approach.