The Retrieval of Procedural Information with the Use of the CommonKADS Methodology

Abstract

With the increasing computerization of public administration, administrative processes have followed the trend of electronic management, through systems that allow its processing faster and more transparent, additionally adding greater productivity and effi ciency. This virtually irreversible movement establishes the necessary conditions for major innovations, as it allows knowledge engineering (EC) techniques to be applied to repositories inexorably formed by large volumes of data, either for their improvement towards better citizen service or as a support to public servants in decision making. Through the application at the Instituto Brasília Ambiental - IBRAM of organizational modeling, proposed by the CommonKADS methodology, this article seeks to analyze the feasibility of developing a knowledge-intensive system capable of assisting in the analysis of environmental licensing processes. The diffi culties evidenced show that the greatest challenges are related to the culture of the organization and the complexity of the knowledge involved, which can be worked gradually with generic functionalities of administrative processes.