GESTÃO EM QUALIDADE HOSPITALAR EM SERVIÇOS DE SAÚDE PÚBLICA NO BRASIL

Abstract

The present work aims to show the management in hospital quality in public health services in Brazil. The understanding of quality is diagnosed in an evaluation system, at different health levels, a constant challenge performed by the manager. Between the 1980s and 1990s, quality went through means of communication, transforming companies, with a vision of need for sustainability. Professionals suffer many diverse influences, where they contribute to changes in the professional and personal level, which requires active, participative and transformative posture, causing it to directly affect relationships with organizations and how to do them. Is the problematization of work to show how is hospital quality management in public health services in Brazil? The work was carried out with the type of research is exploratory, which has the nature that allows the researcher to be familiar with the proposed theme of quality in health services. The approach of the work and the problem were carried out in a qualitative way, which collects narrative data to be introduced in the context of the theme. While at the end, evaluations were carried out where they evaluated the quality of health services through the survey of bibliographical research in lilacs, SCIELO and BIREME databases.