EMOTIONAL INTELLIGENCE IN ORGANIZATIONS

ACTIVE OR PASSIVE FROM THE PERSPECTIVE OF ADMINISTRATORS?

Abstract

This work aims to analyze and investigate how administrators manage emotional intelligence within organizations. As emotions are a fundamental part of companies and an object of attention and analysis by contemporary managers, in the last 50 years, they have gained prominence and figure in strategic planning as a competitive advantage. The methodology used was a theoretical literature review, with a qualitative approach, from which we sought to understand this contemporary social fact, in an attempt to answer a disturbing question about how administrators in current times understand emotional capital, whether as an asset or expenses. Within a global context, in which there are rapid and considerable changes at all levels and in various dimensions, social, economic and above all technological, these acute transformations increasingly demand from people who work within organizations, not just technical skills and competences. , even more so of emotional skills. In addition to emotional balance, administrators are being asked to review concepts and deconstruct old paradigms when it comes to emotions. These managers are now dedicated to the study and application of theories and concepts that structure new work environments in order to promote the well-being of employees, while urging them to manage emotions in mutual favor, for employees and also for companies and their respective markets.